CP
Corne P

1 reviews | Active since Aug 2013

01 Nov 2017, 20:00

Useless Administration

I got an email tonight stating that the vehicle inspections on both vehicle on my policy is outstanding. This policy is active from 1 October 2017 and we have completed the vehicle verification's on 22 September 2017 at PG Glass Centurion. It was done by their designated person on the app/tablet, pictures were taken the works. So can you please explain to me why the hell you don't have the documentation? We have been on this policy for 1 month, how does this ***** up with YOUR administration affect my cover? We have a baby coming this Friday and can not afford **** like this. Please update YOUR systems and follow up with YOUR preferred service provider why my documentation is not up to date!!!!!!!!!!!! PG Glass Centurion **********

I expect the rectification to be completed tomorrow!!!!

Policy MT ********** 0

Contact me on **********

0
Replies (2)
Momentum Insure
Momentum Insure's reply02 Nov 2017, 08:48
Official

Thank you for bringing your concerns to our attention.

Please give us an opportunity to look into this matter and will contact you shortly to discuss further.

We apologise for the inconvenience caused.

Kind Regards

Qhakazile

Customer Relations Team

CP
Corne P's update01 Dec 2017, 19:28
Reviewer Update
Once again I am back with the dame complaint another month later. I get an email stating that my vehicle inspection is outstanding but it was confirmed with the previous complaint that it is in actual fact completed. FIX THIS ISSUE!!!!!!!!!!!!