Useless

Yesterday I had mechanical breakdown on the N1, I called my insurance to assist with towing and they gave me the run around, after an hour or so they eventually said they would help with towing but couldn’t even send some sort of security or get the police to come as we were in the middle of nowhere.

This morning I called claims department for a courtesy car and they tell me that I don’t qualify for a rental. I’m not sure what exactly I’ve been paying for but if insurance can not help me with the basics then they must cancel it. I emailed my consultant this morning and still haven’t heard from her. I already have a new policy ready to agree on so they must cancel it so me and them can part ways.