Urgent request and pathetic service

<p>I am an old client of Alexfrobes insurance, and I have requested an urgent ammendment to my policy. I need to remove a vehicle and replace it with another vehicle. I requested a quote for the vehicle to be added to the policy. Then I received an email requesting more detail which I sent as soon as I could. I eventually after a number of emails received a quote and then instructed the ammendment to be made and a new policy document to be sent to me. This was a couple of hours ago. I have not received ANY confirmation or a updated policy schedule. I sent another reminder and it is now really frustrating and URGENT. My emails are all read but I just get no response unless I resend and escalate my issue.</p> <p>I NEED URGENT ASSISTANCE</p> <p>I have the name of the person who is supposed to assist.</p>