Urgent Assistance Required Policy ***

I have had excellent service from sales person Sader and your emergency services however once Ive reached the claims call centre its sliding from bad to worst service ever ,I 1st spoke to Simone who assured me I will receive a call within 24 hours from person handling claim Hendrik Mabe , thereafter I contacted him since no feedback and needed urgent courtesy car , his attitude was I will call u back when I open your claim , no turn around times , thereafter I asked to speak to a manager , was told Kerry will call me back therafter I called her back as only to hear she wasn't even told to contact me , she advised by Thursday I will receive call regarding assessor , then Friday I called , was told will only get feedback after 3 working days then spoke to supervisor Lucas who was quite rude and defensive , when advising him on diff tats from diff agents said he cant explain to me why that was said , no empathy for client , he assured me I will get a call by Monday , Today is Tuesday still no call back , panel beater gave quotation on Thursday last week to assessor , am being told to wait ....the car hire is only been given for 15 days , I desperately need feedback and help