Unsettled Insurance claim- Deeply dissapointed with this 'highly rated' insurance company

On 14th December 2017 I called Momentum Insurance to advise them of an insurance claim I have and they advised me to take my car in for inspection at Steve's Auto Clinic in Kyalami which I did on 15th December. I have been battling with them since to get a resolution on my claim, I had a call on 20th December from a lady who asked me the same questions that I answered when I logged the call, she actually called me twice to ask me the exact same question on the previous call. She was more interested on my previous insurance and I gave her all my information. I didn't hear anything from them again. I called them on 3rd January to find out what the status is as I need to get back to work and need my car to be fixed, the guy had no news for me and told me that BRONWIN BESSIT will be contacting me shortly as the claim is with him. I was not surprised when I didn't get a the call. He called me on the 5th December to ask the very same questions the first lady asked me which I explained again and he said he was the one working on the claim and will get back to me SHORTLY! Till today I have not heard anything from him or anyone from Momentum. It's been over a month and I have never been so frustrated. The service or lack thereof received form MOMENTUM is pathetic but come the day of debiting my account, they don't forget that.