UNSATISFIED WITH THE VERY BAD CUSTOMER SERVICE RECEIVED FROM THE CLAIMS TEAM

About a month ago a car rolled in my complex down a slope of about 30 - 50 meters and bumped onto my car. I submitted all requested evidence and Momentum towed my car to a panel beater because the car could not start at all, following the incident. The following week, Momentum sent an Assessor to check my car, and the Assessor called me to ask if I use a button to start my car as it still could not start and I informed him, per previous submissions, that there is no special button for starting the car as I just use the regular key which I gave Momentum when they towed the car. The failure of the car to start started after the reported incident. After that assessment, Momentum sent a quotation to me which reflected just the body work and excluded the mechanical fault relating to the car not starting. I rejected the quotation and asked about the mechanical issue on the car; they never bothered to respond to my email. Two days later, I called them to ask if they received my email response and they just acted like they never received It, which is what they do every time I send them an email. I have been trying to follow up on my car and they keep telling me that they have sent out a Technician to look at my car. It's been more than two weeks now since the Technician was said to have been sent to check my car and no one can give me answers about my car. The car rental which Momentum provided was for 1 month and 1 month has lapsed with absolutely no progress on my car. I now must use public transport or else incur extension costs of the car rental for a period that is apparently indefinite. I have been paying all my premiums and I cannot understand why a company that I expected to uphold integrity and fulfil its end of the deal can let me down so badly.