Unsatisfied by Momentum service

Good Afternoon

I was involved in a car accident in December, Momentum appointed Super body panel beaters to fix my car, it is now over 45 days momentum has not done any follow up with regards to the status of my car nor any update, when I consulted the panel beater they blame the insurance from authorizing late and when I enquire to the insurance they also blame their own service provider chosen and I become the victim twice in this matter , the insurance is refusing to renew my car hire whereas they know in black and white that the car can only be ready from their useless panel beater in 15 days from now. I was told that I must find my own alternative. Instead of speeding up the process from their service provider, I was told that I need to speak myself with their own appointed service provider and that they can not renew my car hire as I am not the only important client for them. I requested Caroline the customer service manager who then instructed Nomthandazo to speak to me just because I am black person I must be given another black , she has done nothing about my problem and tells me about their own policy which they breached.