Unsatisfactory customer service

Had a car breakdown on the 31st of Jan, Momentum towed my car to SMD sandton. Up until today I am waiting for them to tow my car to the panelbeaters. The panelbeaters offered to collect the car but Momentum staff refused. Today is the 5th of Feb the car is still on its way to the panelbeaters. Every time I phone Momentum I'm told a different story and now I'm putted on hold forever.