Unresponsive Call Centre

I have been trying to submit a claim with Momentum insurance. I have been affected by the storms which hit Roodepoort 9 December. I have had no electricity for five days and the content of my chest freezer, double door fridge and single door fridge. I also sustained damages to my contents. I tried to salvage some things,but to no avail. This catastrophe is well known as it was reported on social media and news outlets. I'm so shocked that one holds on for over an hour without help,and here I thought that I changed to a good insurer,but seemingly not. Miss O Smith *** 087 ***