Unresponsive and lying to customer repeatedly

Car Insurance Claim: upon approval of the claim insurance was repeatedly asked to intervene when their imposed repairer was ill treating the customer and they constantly colluded with the supplier and kept lying to me until.<br> <br> Momentum agencies (Rosy and Pillay) ignored all attempts to help with basic and expected administration duties related to the claim and ,eft the client to do all the administrative tasks and follow ups which are part of the promised service upon signing of cover. Calls for intervention were repeatedly treated with utter disdain and disrespect that borders on insulting the trust and loyalty that as a customer I gave to Momentum who are entrusted with my insurance covers (short and long term).<br> <br> Based on my experience with them during a time of need, I remain convinced that they are not worthy of any recommendation until they improve their bad attitude to customers.