Unresolved claim

Dear Momentum Commercial claims,

Claim number:CC340534

I hope this message finds you well.

I am reaching out regarding a claim that was submitted on 04/02/2025. My client has comp**** with all requirements, including being instructed to obtain a quotation for the assessment, yet it has now been over two months without resolution. Each time new requests are made, the process drags on further, and as a result, my client is losing trust in us. The level of service provided thus far is certainly nothing to be proud of.

We urgently need a resolution and a clear way forward. While we are still awaiting the assessment from Bell, could you please provide us with the salvage value as soon as possible? This will help us make progress, even as we await the final assessment.

The treatment of this claim has been extremely unfair to the client, and it is imperative that we address this matter without further delay.

Your prompt attention to this issue would be greatly appreciated.

Matome Moses Moseamo *** ***