EE
Eezy E
1 reviews | Active since Mar 2012
30 Mar 2023, 08:16
Unreliable in cases of emergencies
I have sent them an email yesterday to claim for a broken sliding door. Firstly, I couldn't submit the claim via the App (probably a bug), I then sent an email. I took a screen shot of the policy details and sent it on the same email trail. I have received 2 emails from them asking for the policy details which I already provided.
My sliding door is broken, meaning our lives are at risk as anyone can walk through there and harm us. Either your consultants are trying to have us killed in the middle of the night by not treating this as urgent or you don't have proper systems in place that allows them to assist clients efficiently. Which one is it, I want an answer to this question.
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Replies (10)0
Replies (10)EE
Eezy E's updateReviewer Update
30 Mar 2023, 11:40I Have sent an email with my policy number about 3 times already. yet, I still receive emails asking me for the policy number. The sliding door is still broken and our lives are still at risk. How many times must i send the same email in order to get assistance.
Are you telling me my emails are being purposefully ignored?
Are you telling me my emails are being purposefully ignored?
EE
Eezy E's update30 Mar 2023, 11:40
Reviewer Update
I Have sent an email with my policy number about 3 times already. yet, I still receive emails asking me for the policy number. The sliding door is still broken and our lives are still at risk. How many times must i send the same email in order to get assistance.
Are you telling me my emails are being purposefully ignored?
Are you telling me my emails are being purposefully ignored?
EE
Eezy E's updateReviewer Update
30 Mar 2023, 12:42I can't upload a screen shot here. I took a screenshot in the app and sent the email 3 times to ***
EE
Eezy E's update30 Mar 2023, 12:42
Reviewer Update
I can't upload a screen shot here. I took a screenshot in the app and sent the email 3 times to ***
EE
Eezy E's updateReviewer Update
30 Mar 2023, 12:43seems Hello Peter is blocking the email its the miclaims email address. I have forwards the email with the policy details again now.
EE
Eezy E's update30 Mar 2023, 12:43
Reviewer Update
seems Hello Peter is blocking the email its the miclaims email address. I have forwards the email with the policy details again now.
EE
Eezy E's updateReviewer Update
30 Mar 2023, 13:33it's almost mid day and Momentum is still not assisting with my claim. I sent them all my policy details yesterday and again today and still, they are incapable of assisting with my claim.
EE
Eezy E's update30 Mar 2023, 13:33
Reviewer Update
it's almost mid day and Momentum is still not assisting with my claim. I sent them all my policy details yesterday and again today and still, they are incapable of assisting with my claim.
EE
Eezy E's updateReviewer Update
30 Mar 2023, 16:36Please use the policy number on the screen shot that I have sent about 4 times. How many times are we going to go back and forth about the same thing over and over and over.
It's the end of the second day and you want my family to sleep with a broken sliding door again.
Are my family's lives not important to momentum as a business?????
It's the end of the second day and you want my family to sleep with a broken sliding door again.
Are my family's lives not important to momentum as a business?????
EE
Eezy E's update30 Mar 2023, 16:36
Reviewer Update
Please use the policy number on the screen shot that I have sent about 4 times. How many times are we going to go back and forth about the same thing over and over and over.
It's the end of the second day and you want my family to sleep with a broken sliding door again.
Are my family's lives not important to momentum as a business?????
It's the end of the second day and you want my family to sleep with a broken sliding door again.
Are my family's lives not important to momentum as a business?????
EE
Eezy E's updateReviewer Update
31 Mar 2023, 12:54I have sent my policy number to momentum 4 times yesterday and twice this morning, they are still not bothered and have not reached out to me to assist with my claim;.
It is weekend and my family has to sleep with a broken door for an entire weekend.
It is weekend and my family has to sleep with a broken door for an entire weekend.
EE
Eezy E's update31 Mar 2023, 12:54
Reviewer Update
I have sent my policy number to momentum 4 times yesterday and twice this morning, they are still not bothered and have not reached out to me to assist with my claim;.
It is weekend and my family has to sleep with a broken door for an entire weekend.
It is weekend and my family has to sleep with a broken door for an entire weekend.
EE
Eezy E's updateReviewer Update
31 Mar 2023, 12:55Our lives have been at risk for 2 straight days and no momentum is risking our lives for a further more days. They are not interested in our safety nor our health and wellbeing.
EE
Eezy E's update31 Mar 2023, 12:55
Reviewer Update
Our lives have been at risk for 2 straight days and no momentum is risking our lives for a further more days. They are not interested in our safety nor our health and wellbeing.
EE
Eezy E's updateReviewer Update
31 Mar 2023, 12:55I am going on LinkedIn and I am going to inbox all their entire executive team
EE
Eezy E's update31 Mar 2023, 12:55
Reviewer Update
I am going on LinkedIn and I am going to inbox all their entire executive team
EE
Eezy E's updateReviewer Update
31 Mar 2023, 13:03I have not started inboxing your executives on LinkedIn
EE
Eezy E's update31 Mar 2023, 13:03
Reviewer Update
I have not started inboxing your executives on LinkedIn
EE
Eezy E's updateReviewer Update
05 Apr 2023, 10:57Last week, it took momentum 3 days to get back to me regarding a claim to fit a broken sliding door after I sent them the policy details more than 4 times. Each time responding asking for the same details i sent them over and over. We had to send numerous email and phone them, not them call us to follow up on our claim. Once they eventually assisted they told us we are fully covered for everything, the callout, the glass and labour. Now the service provider is contacting us to say momentum is not covering the claim and we need to pay. Now how now?
EE
Eezy E's update05 Apr 2023, 10:57
Reviewer Update
Last week, it took momentum 3 days to get back to me regarding a claim to fit a broken sliding door after I sent them the policy details more than 4 times. Each time responding asking for the same details i sent them over and over. We had to send numerous email and phone them, not them call us to follow up on our claim. Once they eventually assisted they told us we are fully covered for everything, the callout, the glass and labour. Now the service provider is contacting us to say momentum is not covering the claim and we need to pay. Now how now?