UnReliable, Bad service, not answering calls, ***********

I struggled to just to log a building claim with momentum. Firstly the phones ring forever and they take their sweet time to answer and finally when I thought atleast I got answered, they started transferring me to different people as I was told I still need to keep holding for the building claims department. I was transfered 7 times and held on for more than 30minutes still struggling to get through to building. When I finally did they logged my claim and a number for an assessor was sent to me. I then got a call frm the assessor who managed to send someone the following day then sent anther person the day next but struggled to get feedback. When I tried calling the assor I also struggled as the phones were not being answered, then decided to send an email which the y responded to say I am contacting the wrong branch it must be Johannesburg but the insurance had sent me that number. The person assisting me with a claim went missing, no feedback nothing til l emailed Linda who I took the policy with when it was still AForbes. He contacted them then finally after some days I get a response from another lady who read the report and told me they will not cover me based on the assessors report but still has to take it to management committee. I am still awaiting response, no one has bothered coming back to me. I keep calling but the phones are constantly busy and you on hold forever. I honestly was getting hustle free service fro AForbes. Momentum is a nightmare with *********** staff. I have been loyal and paiying my premiums on time to get such poor service, its a hustle to work with momentum, the report just never made sense and no feedback was given. Samuel T****avhani is the worst Consultant ever. I only received an sms with his name and that's the last I heard of him. Status of my claim is still unknown and no one cares. They only worried about one paying premiums the rest is my problem