JL
Johan L
1 reviews | Active since Dec 2020
04 Dec 2020, 15:14
Unreliable and frustration is the Norm.
Very poor short term insurance, I was forced to move from Alexander Forbes to Momentum this year, after being a loyal member for 36 years at AF and never had issues. unfortunately my phone was ****** and I only received a unpleasant experience right from the start at Momentum insurance. From struggling with getting assistance with consultation and struggling to get the insured phone money. My premium was raised a month before I received only about half the insured money. I strongly recommend that people not to use this short term insurance.
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
04 Dec 2020, 17:03Good afternoon Johan.
Thank you for bringing your concerns to our attention. We are sorry that you have been struggling to reach us. We have escalated this matter for assistance. We apologize for any inconvenience caused.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We are sorry that you have been struggling to reach us. We have escalated this matter for assistance. We apologize for any inconvenience caused.
Kind regards
Qhakazile
Momentum Insure's reply04 Dec 2020, 17:03
Official
Good afternoon Johan.
Thank you for bringing your concerns to our attention. We are sorry that you have been struggling to reach us. We have escalated this matter for assistance. We apologize for any inconvenience caused.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We are sorry that you have been struggling to reach us. We have escalated this matter for assistance. We apologize for any inconvenience caused.
Kind regards
Qhakazile
JL
Johan L's updateReviewer Update
08 Dec 2020, 15:13It does not help any thing if I receive a quick apology response, and another empty promise with the matter. It seems like the only way to resolve this is to contact the ombudsman.
JL
Johan L's update08 Dec 2020, 15:13
Reviewer Update
It does not help any thing if I receive a quick apology response, and another empty promise with the matter. It seems like the only way to resolve this is to contact the ombudsman.