PM
Pamela M
1 reviews | Active since Mar 2015
18 Mar 2015, 13:50
Unreasonable delay
I was involved in a car accident December and immediately notified Momentum. They insisted in taking my car to Durban despite my notifying them that I work in Johannesburg. To date I have not received my vehicle back and Momentum has not played its role in expediting this process. They have now sent me an email about a premium increase but I have not enjoyed the benefits of my vehicle due to these unnecessary delays.
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Momentum Insure's replyOfficial
18 Mar 2015, 16:26Hello pammiembatha,
We apologize for the inconvenience and frustration you have experienced in the handling of your claim. As arranged with Viksha of our claims management team, she will call you again after 16:00 this afternoon.
Please expect a call from her later to assist further with your concerns.
Kind Regards
Qhakazile
Customer Relations Team
We apologize for the inconvenience and frustration you have experienced in the handling of your claim. As arranged with Viksha of our claims management team, she will call you again after 16:00 this afternoon.
Please expect a call from her later to assist further with your concerns.
Kind Regards
Qhakazile
Customer Relations Team
Momentum Insure's reply18 Mar 2015, 16:26
Official
Hello pammiembatha,
We apologize for the inconvenience and frustration you have experienced in the handling of your claim. As arranged with Viksha of our claims management team, she will call you again after 16:00 this afternoon.
Please expect a call from her later to assist further with your concerns.
Kind Regards
Qhakazile
Customer Relations Team
We apologize for the inconvenience and frustration you have experienced in the handling of your claim. As arranged with Viksha of our claims management team, she will call you again after 16:00 this afternoon.
Please expect a call from her later to assist further with your concerns.
Kind Regards
Qhakazile
Customer Relations Team