Unproffessional Service * 3rd Party Claim

Dear Sir/Madam

I am writing this today to complain about the poor service I received from your company on 12 September 2018 up until today 28 September 2018. One of your clients bumped into me on 4 September2018, your client Angus Swartz agreed that he would be responsible for the damages and that he will submit a claim through his insurance who is Alexander Forbes. On 7 September 2018 Zandre Crous sent me the document which I had to complete. On 11 September 2018, I emailed her all the documents. On 19 September 2018, I sent another email asking her how long the procedure will take which I got no response from her, the next day 20 September 2018 I phoned her to ask her the same thing and she long me she did not look at her email as yet and that she doesn't know I need to speak to the legal department she will give them my number "her exact words" the same day 20 September 2018 I phoned back then I ask them to transfer me to the legal department which I never ended up at. I then spoke to a lady named Roxanne she then told me she doesn't see any notes on the system that my documents was sent by Zandre Crous I then explained to her and told her but I sent it on the 11 September 2018 and Zandre Crous said she sent it to the legal department, I then asked Roxanne how long the procedure will take and Roxanne told me 60days, I mean 60days are you guys serious! I informed your client Angus about this whole thing, a few minutes later after he spoke to Zandre Crous he phoned me tell me that Zandre Crous said that they would send an assessor out this week to have a look at my car. On 26 September 2018 I sent Zandre Crous an email again asking for an update again she doesn't respond to my email phoned Zandre Crous again and I phoned her on 26 September 2018 asking her the same thing she got irritating and telling me she only deals with her client Angus Swartz and not 3rd parties I need to speak to the legal department, She gave me the number ********** I phoned and spoke to a gentleman first he said they don't have my documents and not long he said are you Nicole Langenhoven I said yes, he then told me that they still require 2 more documents from me, my responds to him so why was I never informed about this, his responds I need to follow up with them all the time. Firstly why do I need to follow up shouldn't you phone me to let me know which documents are outstanding now you let me phone, email and wait and wait. That is unprofessional I know I am the 3rd party your client bumped into me now its like I'm in the wrong.

Your client who bumped into me his car had been sorted and I am still driving with a broken back bumper and a booth that doesn't close properly.

How long will this procedure take?

It's going in for the 3 weeks now, I would like this matter to be resolved.

And I want a manager to contact me or email me regarding this matter.