Unproffessional

I am extremely upset. I wanted to find out if my policy covers fridge contents as we don’t have electricity for a few days now. I was put through from one person to the next. Then I spoke with Tiyali - he was extremely rude and unproffessional. I would like Momentum to review the phone call. I was insured by alexander forbes previously and never received such bad service. Is this the service I can expect from momentum - because then I’ll move my policy elsewhere.