LB
Lorenzo B

1 reviews | Active since Dec 2022

20 Dec 2022, 18:18

Unprofessional, unaccountable and apathetic momentum service.

There service is poor and shows a lack of accountability. My car was ******, retrieved and impounded two weeks ago. I still have to chase case workers for feedback at great airtime expense. Compensation for poor service is nonexistent and commentary from case workers is absent, arrogant and unhelpful. If it wasnt for being locked into health rewards and life insurance I would seriously consider moving. Definitely a very unprofessional service. I still dont have my car....and no....SAPS were amazing and were able to release the car two days after being impounded but unfortunately momentum could not match this performance.

0
Replies (2)
Momentum Insure
Momentum Insure's reply20 Dec 2022, 22:34
Official
Good evening Lorenzo.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your service experience. We will escalate this matter to a team manager who will contact you to address all your concerns.
Kind regards
Brenda 

LB
Lorenzo B's update21 Dec 2022, 14:02
Reviewer Update
Thanks for nothing Brenda! Still no response from momentum. How pathetic! Should i report it ****** again? or should consult the cgso?
Thanks for making my life so difficult during the holiday season.