Unprofessional and Rude Call Centre Personnel

I called Momentum Short Term Insurance \Customer Care\" today just as a courtesy to ensure all is still in order with my policy and to add another item on my policy.<br> <br> I was met with an employee who seemed to be extremely impatient with me from the on set. Naturally, because of his tone, I enquired whether he was being abrupt or if this was his normal tone- this was to determine whether he was purposefully being rude. His response clearly demonstrated the later as he responded that he does not have a dictionary to look up the word I used. To which I requested to speak with his manager and I also requested his name to which he answered I will get it from his manager.<br> <br> I was holding on for another 2 minutes before I spoke with Lenny who was professional and assisted me. He indicated that they will address this matter tomorrow and revert back to me with an answer.<br> <br> I cannot accept this poor level of service, disrespect and abuse I have received and so I would like a senior manager, like the CEO or COO. to contact me to discuss if this the culture Momentum is approving on how to treat customers.<br> <br> Regards,<br> Osrick"