Unnecessary delays!

3 weeks and counting to finalise a simple claim. We received an Agreement of Loss to sign a week ago only to be told that the correct procedures were not followed by the claims advisor and as such we should disregard same as they are still busy with validations. Apparently these validations have now been completed and the manager needs to sign off the claim - we have been following up on a daily basis with the promise that the necessary will be sent for us to sign however to no avail.