Unneccessary Delay

Good Day,

I had an accident on the 17th of January 2018 and was told that my vehicle was a write off. I was therefore sent an agreement of loss document which outlines the payment breakdown on 13/02/2017. I signed and returned the document on the 15/02/2017. I had to send an email this morning to ask about the claim and I was told "I have checked with the payment and confirmed that this will be done as soon a the wrecked vehicle has been dealer stocked" this doesn't make sense to me. So now I have to wait for you guys to sell the car before a settlement to the bank is done? Its been a month now without a car and now I still have to wait for how long again? I cant look for another car till you guys settle the claim. Moving from point A to point B is frustrating without having car