UNJUSTIFIED CLAIM

*** My son was involved in an accident. The incident involved attempted hijacking, where rocks were placed on the highway. My son was unfortunately caught in the trap. The rocks damaged the gearbox housing and caused all the transmission fluid to leak out, but he was able to drive to a safe location, up until the car could not drive further. We raised a claim on the 27-01-2025. The courtesy car had to be returned as this investigation took more then 30 days. We are currently using Uber which is impacting us financially and its a huge inconvenience. Today the 07-03-2025 we only received the final outcome. The outcome was that only the housing was going to be covered. This was confirmed after a technical investigation was done by momentum's investigators. Their reason behind the cause of the impact was a result of engine lights. This extract is from their technical report. “mechanical defect of the transmission / gearbox was caused by insufficient system pressure “ I need Momentum to confirm with the actual manufacturer and not their internal investigators if this statement is valid and can cause such extensive damage to the vehicle. I need this confirmation in writing. The only investigation Momentum done was the technical report, which is one sided. The Metro police was not contacted to verify if any similar incidents were reported that night. The witnesses such as the tow truck company was not contacted to verify if there was indeed a case of vandalism on the high way. The tow truck company Momentum assigned on the night of the accident was already on the scene, because my son was not the only victim that night. The car was written off, but today a 16k settlement before the excess deduction was offered to us to fix the vehicle. This is not knowing if the gearbox that worked every day before the accident is now damaged. This matter was dealt with only Momentums interest in mind and it felt like we were the ********s. The only empathy we received during this entire ordeal was from the Roadside assistance consultant the night we reported the accident. My son could have lost his life. I need this claim re-evaluated with proper compensation and investigation which includes contacting all the parties such as Metro police and the towing company to verify.