Unimpressed

Second week after out car written off and ive not gotten a curtesy car. A consultant confirmed confirmed in our correspondence that i have car hire on all the cars (i have also forwarded this to the claims dept). Now i must wait indefinitely . Getting assistance to make changes on the policy is also a hassle, they have on person who is assigned to policy (i don't know why other people cant assist), she also does not bother to return calls or emails. Policy sitting without changes then il be given issues when i need to claim or be serviced .