Unhappy with claim process - non existent customer service

I recently joined AFI when i purchased my new car. my first experience has been terrible, I had an accident aprox 2 weeks ago(28 June), I have submitted my claim, to date, I have had no correspondence from them. No one has called , no claim number has been sent, no accessor appointed. I have made several calls to them since to follow up and repeatedly advised that I am unhappy with the non communications and bad customer service.