Unhappy Customer.

In 2022 I change my insurance cover to Momentum Insure and have now come to realize that was an extremely huge mistake. In November 2022 I met an accident, and the vehicle was towed to a panel shop in Randburg, JHB. Hats off to Momentum for the speedy approval resulting in my vehicle been repaired and returned before the December 2022 closure. However, during the approval stage there were quite a bit of back and forth as the approval did not include some of the damaged parts, which the assessor said that it was not covered. Nevertheless, the vehicle was repaired without some of the parts being replaced.

On collection of the vehicle more issues arose, the vehicle was fitted with aftermarket (pirate) parts which does not line up and looks like extremely shoddy. When I enquired from the panel shop on parts that were fitted, I was informed that Momentum only approved replacement aftermarket parts and not original parts. I have tried through the broker to resolve this matter, only to be inform that his hands are tied.

My vehicle, which was bought from a Nissan dealer, is now fitted with aftermarket (pirate) replacement parts, of which I am positive has decreased the value of the vehicle.

I request that a manager with decision making authority contact me to resolve this issue.