Unhappy customer

I logged a call with Maggie Dlamini on 8 August 2023 as someone drove into my car & I needed it to go for repairs. I received a claim number from her & took my car for assessment on 11 August. After that everything came to a standstill. On 4 Sept 2023 I spoke with Zanele Mahlangu who gave me the details of the panel beaters & said they would be in contact with me & again everything came to a standstill. I called Zanele again on 8 Sept & she copied the panel beaters in an email instructing them to contact me, but then sent another email saying they must hold on as there's something else that must be checked first. I called again 11 Sept & didn't take down the gentleman's name, he said he made a note on the system for the panel beaters to contact me asap. By lunch time the 12 Sept no one came back to me & I called again, the lady said there's an error with my claim & it's been referred to their IT dept. I can speak to the manager Shakiera but she's been in a meeting for 2 hours already. The most UNPROFESSIONAL service I've ever had and wouldn't recommend Momentum to anyone