Unhappy client

So on CP934406MS - COMP-880617 I’ve had this policy for more than don’t know how many years now and I have never submitted a claim for contents for this particular house. So the one time I submit a claim for my mom’s contents it happens to be a rejection

My thing is the person that came out to assess the machine just made an assumption that the thing that is stopping the machine to work is just those rollers which is then believed to be wear and tear???? Can I please have a reassessment with another assessor ????

I then proceeded to load a dispute and I got auto email saying someone in management will call me in 48 hours and guess what no one bothered to call me… I mean who am I ? I am no big profile client

Then boom I get another rejection letter and what ****ed me off was that I am now being send a letter addressing me as Miss Engelbrecht?? How is that even possible I mean what about popia act?

Mind you this is my 2nd claim being rejected by same insurer ? Kante what is the meaning of having insurance at Momentum?