Unhappy Client

I have a situation below where i was ****** of my belongings and i have since claimed with my household insurer (Alexander Forbes), the assersor was dispatched to meet up with me and do his investigations... I met up with him and he did his interogations and he made me feel like a ******** instead of a victim but i still comp**** .. He took almost the entire month with his investigations (report back to the insurance), and during his investigations he only called me once requesting the list of items that were ****** (... The ******* incident happened between 23:30 sunday 13th Jan and 12:30am monday 14th Jan 2019.

And when i thought that they have completed thier investigation , I received call that followed by the email (Both from Insurance Consultant - Khanyi Rasodi) informing me that they are not happy with the findings and my movements on the sunday 13th, day time not satisfactory, (What does my movement(during the day) got to do with the ******* that happened at midnight) , And they will be sending an Investigator to ask me questions and i might go through a lie detector.. I feel like i have been treated like a ********... hence i refused to be interogated once more....

All I NEED TO KNOW IS EITHER THE CLAIM IS APPROVED OR DECLINED..Since i have provided them with all the necessary information and the matter is with the Police