Unhappy Chappy

I submitted a claim on 07/04/2016 via my broker. For two weeks my claim was not registered as they had system errors and no one bother to phone or email to advise from Alex Forbes. My broker had to hound them for answers. Santam paid my sister's claim in no time. I am still waiting. Only on 18/04/2016 I received an sms stating claim is registered. They advised my claim will be top priority. Today is 20/04/2016 and still nothing. All the info and documents they required were sent three weeks ago to settle the claim. I moved from my previous insurer as Alex Forbes promised their best service at all times. Please keep this Chappy happy