Unhappy

I only rate it 1 star as that is the lowest I am allowed to rate when posting a review. Firstly, we only received a call from our allocated claims advisor over the period of over a month when we first submitted the claim, over the course of the past week we were advised that the claims advisor, Basetsana, would get back to us, never a single call. After having to get back to Momentum and after dealing with 4 different advisors and requesting from the last two that we would like to get in touch with the manager as they were unable to give any feedback regarding when we can expect the vehicle returned, as they repeatedly stated that they themselves couldn't get a hold of the panel beaters which I was told they have an MOU with, we get a call from the claims Manager Tukedi Pitsi who proceeded to apologize for her staff not commicating with each other to better give us the client a better understanding what was to transpire, then apologize for not being able to assist us with an extension of a courtesy car because, in her words, it was not a delay on the part of momentum, naturally I was confused as I didn't realize we also entered into a contract with their service provider, the name of which i first heard of when they contacted us. On returning their call I was told by the workshop manager that he did not like how the vehicle changed into drive and reverse, didn't realize their diagnostic machine didn't pick up gearbox fault when the vehicle first got to their storage facility, now we sit without a vehicle, ours or a courtesy, and of course when asked how long it will take to repair or replace, the managers response is, we don't know, not even an estimate you say? No. The sales process was seemless, naturally, essentially handing them money, come claim stage, easily the worst I've ever experienced. Apart from the manager actually calling when she said she will only to tell me she can't help, worst customer experience when you most need it.