Unfair treatment from Momentum

A momentum client bumped into my car, he sincerely apologised and acknowledged that he was at fault.

The gentleman is very old and his health not looking good. He confirmed that he is insured with momentum and that he spoke to his insurance who said they will take care of the damages.

I spoke to momentum and I was told that it takes 4-6 weeks to finalise the claim but the finalisation of my claim was dependant on their clients claim. I use the vehicle daily to fetch minor children and regular hospital visits and I could not wait for that long. Momentum did their assessments and thereafter I managed to get my vehicle back on the road.

Momentum came back with a very lousy offer which I disputed and they said they prefer working with their nominated repair centre which is renew it.

I went to renew it for a quote, the renew it quote was rejected because they insisted that the repair parts must be used spares and are not supposed to be from Mercedes dealership but a used car parts store.

Renew it made another quotation based on this request, but still momentum offered less than what their nominated repair centre had quoted and they now want me to go back and ask question why discounts were not app**** etc. that is not my role, I’m being treated differently because I’m a 3rd party client.

I could go back to the old man who bumped me but he is old and frail.

How can a company nominate a trusted repair centre and still decline to payout as per their nominated centre? If you’re insured with momentum, just know that should you get involved in an accident there is risk for 3rd part claimant coming after you due to this kind of treatment.