Unfair treatment from Momentum

On the 11th of June, I experienced a traumatic ordeal during which my car, phones, credit card—totaling approximately R55,000—and other valuables were ******. Since then, I have cooperated fully with the Momentum insurance company, providing every piece of information requested, including returning to the scene of the incident to assist with their investigation. Despite my efforts and reliving this deeply distressing event, my claim remains unsettled to this day. I have upheld my end of the agreement, including maintaining consistent premium payments, with the expectation that my insurance would support me in times like this. Regrettably, the prolonged delay in resolving my claim, alongside the emotional toll of the incident, has left me feeling not only vulnerable but unfairly treated. The silence and lack of resolution have made a difficult situation even harder to bear.