UNFAIR TREATMENT BY MOMENTUM

<div>My name is Nkosithethile Dada in Boksburg, Ekurhuleni. I bought a car, Trailblazer of Chevrollet, 2021(second hand) and insured it with momentum insurance. Upon insuring the car was informed to take photos of the car and send them through to validate insurance around April 2021. We have just been involved in an accident where the car been damaged and I logged a claim as a normal procedure after accident. What is frustrating now is they are not willing to replace some parts of the car, bumper and some other because they are claiming that they have been in an accident before and poor workmanship by the first buyer buyer of the car. I had email going back and forth on why were these not mensioned when I was taking insurance because there was no way i can see this with my naked eye. Why was i not informed that if the car was ever spray painted before i will not be covered by insurance. I find this so unprofessional because i don't have a car and instead of they working on my car they argue about work that was done before. The worst they are not even answering my calls or emails about the matter and car stuck with panelbeaters. If you take insurance for the car, they put it straight that all information supp**** will determine the premium and I stated clearly car is second hand and not sure about accident before because it does not show. Why is previous painting that were done far before I took insurance issues now.

Regards Nkosi Dada ***</div>