rR
rassielerata R

1 reviews | Active since Jul 2018

24 Jul 2024, 11:19

Unfair Service offered by Insurances- Paying tyres and Windscreens at Avis

I have Insurance for Motor and house hold with Momentum Insure and on my cover i have vehicle tyres and windscreen insure individually, and also included a curtesy car during the absence/repairs of my vehicle. i have an accident / incident and the car repairs has been authorized ( claim number CP939219MP ) and the challenge was when i was supposed to collect a curtesy car (Avis), Avis is charging me a deposit which i am willing to pay because i will bring back the car fuel the same as i received it, the challenge is that Avis want me to buy Tyre and Windscreen insurance with the @ +-R59 per day, my challenge is i went to Avis to collect a curtesy car not to offer the a business ( Buy something ) and i will also not take a risk to drive a car without these mentioned items covers since, we all know that spikes issues and the condition of our roads in South Africa, I have them insured them on my personal car with Momentum now why should cover these items twice. Solution: - 1. Ask Avis to waiver these cover. 2. Allow me to pay less of these cover on my next premium. 3. lastly allow Avis to include this cover on the deposit ( if none of these covered items are damaged i must get my money back) Thank you.

0
Replies (2)
Momentum Insure
Momentum Insure's reply24 Jul 2024, 11:29
Official
Good morning Rassy.
Thank you for bringing this to our attention, we do apologize for any inconvenience caused to you.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns raised.
Regards
Brenda 
rR
rassielerata R's update26 Jul 2024, 07:31
Reviewer Update
Thank you, I will be waiting for your response Brenda.