Unfair Claim Rejection by Momentum Insurance

I'm extremely disappointed with Momentum Insurance for rejecting my claim for a faulty television. Despite having a household contents insurance policy with them, they claimed that the issue was due to "wear and tear," which they say is not covered.

However, upon reviewing my policy documents, I couldn't find any exclusion for "wear and tear." I believe this rejection is unfair and unreasonable.

I've been a loyal customer, paying my premiums diligently and expect a fair assessment of my claims. I hope they will reconsider my claim and provide a more satisfactory explanation.

Date of Claim: 13 January 2025