********* behaviour regarding an insurance claim

I have never met a claim advisor so full of himself. On the 27th of September they broke into my car,thanks to tracker I was immediately notified. A call was logged with Momentum and claim submitted.<br> <br> Now this guy Fabian insist my previous insurer was with dial direct for a Polo which does not make sense since I have never owned one.This was a mistake at VW The Glen for a car I never even collected.Dial direct was informed therefore the matter was resolved which was a mistake on their side.Firstly he never gave me a chance to explain, worst of all he told me he has powers to decline the claim for the fact that I did not agree of being insured with Dial direct!Which led to a conflict<br> <br> Fortunately my car is fixed and ready for collection on Friday.What I requested yesterday was one day extension to return a courtesy car to Avis since I am only getting paid on Friday (R5000 excess) and I have an urgent meeting MTN in Morningside in the morning.He bluntly said \NO"did not even bother/put himself in my current position.I dont think he has ever used public transport in his life!Not to mention taking a taxi from Soweto to Sandton<br> <br> He has failed to be professional with no remorse<br> """