Understanding your clients.

Spoke to Prince about my policy number MT***4. After my premium was abruptly raised by more than R200 I called the company 7 days back to have it cancelled , they were unable to do so at the time and I was promised a call back which never happened...I called back in and spoke to Prince at this point I'm angry for 2 things the call back that did not happen and the premium increases...he apologized for the call back and also made me realize the increases wasn't as sudden as I thought as it was communicated by Momentum insure, they had sent an SMS which I obviously missed...he looked into my profile to see if there was anything that he can do to help bring down my premiums again which he did..he even changed the product I was using to something more suitable After getting to understand my needs as an individual, he cared and worried about my Rands and cents way more than I was. I hung feeling very happy and lucky that I got to interact with. He is such a gem.