KM
Karl M
1 reviews | Active since Oct 2016
20 Aug 2021, 09:35
Unauthorised Debit order
I enquired about a short tem policy from them and later rejected the policy. I followed the cancellation procedure and received confirmation from them that the poilcy was cancelled and that no debit orders would be deducted from my account. despite this confirmation a debit order went off from my account. I was told it was an "oversight". What an absolute load of nonsense. I think it smacks of absolute inefficiency .
Helpful (0)
Replies (6)0
Replies (6)
Momentum Insure's replyOfficial
20 Aug 2021, 09:45Good morning Karl.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with what transpired. Please give us an opportunity to look into this matter and we will escalate to the relevant team for further assistance.
Regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with what transpired. Please give us an opportunity to look into this matter and we will escalate to the relevant team for further assistance.
Regards
Brenda
Momentum Insure's reply20 Aug 2021, 09:45
Official
Good morning Karl.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with what transpired. Please give us an opportunity to look into this matter and we will escalate to the relevant team for further assistance.
Regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with what transpired. Please give us an opportunity to look into this matter and we will escalate to the relevant team for further assistance.
Regards
Brenda
KM
Karl M's updateReviewer Update
20 Aug 2021, 11:09Thanks for your default response.....Its just another way of passing the buck and buying time in the hope that i will think that you doing something
KM
Karl M's update20 Aug 2021, 11:09
Reviewer Update
Thanks for your default response.....Its just another way of passing the buck and buying time in the hope that i will think that you doing something
Momentum Insure's replyOfficial
20 Aug 2021, 11:42Please note that this matter has been escalated for assistance, we have requested for you to be contacted in order to address your concerns.
Momentum Insure's reply20 Aug 2021, 11:42
Official
Please note that this matter has been escalated for assistance, we have requested for you to be contacted in order to address your concerns.
Momentum Insure's replyOfficial
20 Aug 2021, 12:24Hi Karl.
Please provide us with the policy number.
Thank you
Please provide us with the policy number.
Thank you
Momentum Insure's reply20 Aug 2021, 12:24
Official
Hi Karl.
Please provide us with the policy number.
Thank you
Please provide us with the policy number.
Thank you
KM
Karl M's updateReviewer Update
21 Aug 2021, 10:06Why should I supply you with a policy number when you have my details. If you could deduct an unauthorized debit order surely you should have it. Is this just inefficiency or laziness ? You had no problem finding my policy number to take money. Did you ask for my number then?
KM
Karl M's update21 Aug 2021, 10:06
Reviewer Update
Why should I supply you with a policy number when you have my details. If you could deduct an unauthorized debit order surely you should have it. Is this just inefficiency or laziness ? You had no problem finding my policy number to take money. Did you ask for my number then?
KM
Karl M's updateReviewer Update
24 Aug 2021, 19:45very strange response...... i question to which account number my name ,surname is the associated......Secondly I do NOT have an account number as i do NOT have a valid policy ......Kindly explain what is playing itself out here?
KM
Karl M's update24 Aug 2021, 19:45
Reviewer Update
very strange response...... i question to which account number my name ,surname is the associated......Secondly I do NOT have an account number as i do NOT have a valid policy ......Kindly explain what is playing itself out here?