RK
Rijan K
1 reviews | Active since Jul 2011
19 Jun 2020, 15:45
Unacceptable service standards
Called to make amendments to my policy. Was placed on hold for 7 minutes before I hung up. This is pathetic for a company of this nature, you would expect this from state owned organizations not a "professional" business like this. Get your house in order Momentum, this service is unacceptable! Not even a reference number is supp**** when mailing the customer service email address, very disappointing!
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Momentum Insure's replyOfficial
19 Jun 2020, 15:54Good afternoon Rijan.
Thank you for bringing your concerns to our attention. We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to assist with your request. A team manager will call you to assist in this matter.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to assist with your request. A team manager will call you to assist in this matter.
Kind Regards
Qhakazile
Momentum Insure's reply19 Jun 2020, 15:54
Official
Good afternoon Rijan.
Thank you for bringing your concerns to our attention. We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to assist with your request. A team manager will call you to assist in this matter.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to assist with your request. A team manager will call you to assist in this matter.
Kind Regards
Qhakazile