Unacceptable Service – Momentum Claim Delay and Poor Communication

I am extremely disappointed with the service I received from Momentum regarding my recent claim. My claim took 7 days to be paid, despite the fact that I submitted ALL required documents on time. The claims service agent handling my case, Siphelele, had an outdated contact number on her email signature, making it very difficult to reach her. I had to search the internet to find an alternative contact number. When I finally managed to follow up, she informed me that she was “waiting for documents from me”. I then had to tell her that I had already emailed and attached the documents, and even give her the exact date. Only then did she “find” the email — which clearly had not even been opened. This is unacceptable and shows a poor level of attention to customer communication.

This experience has been frustrating, time‑wasting, and deeply disappointing for a company that markets itself on reliability and service excellence.

Can someone advise me which best insurance can I choose for car, home contents, personal etc.