Unacceptable service from Momentum Short-Term Insurance

I've been insured with momentum a few years now, After the severe storms we had here in Gauteng recently, I had to put in a claim with them. I'm very disappointed in their inability to effectively deal with claims and their subcontractors. Its absolutely shocking, they send you these wonderful sms's, your claim has been processed with ref numbers etc. etc.

But it seems like after that nothing happens, they leave you over at the mercy of their subcontractors and that's were the ball gets dropped. After complaining to them more than once about their subcontractor not delivering, still nothing happens, there is simply no action or urgency from their call centre staff to deal with the subcontractor. After this claim has been processed i will have consider my position, whether to continue with them as my insurer or not.