Unacceptable service

Today was the first time we made use of this service and it was unacceptable! My husband called before 11am for roadside assistance, 2 hours later he's still not being assisted. Firstly, the consultant at dispatch gave the wrong number and no alternative number. Had this been in a dangerous area where he needed assistance, he would've most likely been hijacked or worse. No one even bothered to follow up on whether he was helped or not. The service provider didn't even bother to call for an alternative number and if they did, they would've discovered that they have the wrong number. Only after 2 calls that I myself made to follow up, did they discover they have the wrong number. My kids are now waiting in the rain because of this incompetence and its totally unacceptable. I am disgusted with this terrible service!