1 reviews | Active since Mar 2013
Unacceptable Service by Momentum Contractors
<p>I would like to complain about the delays experienced during the cause of my entire claim process.</p> <p>It took my vehicle almost two weeks to be lifted from the SAPS after being hijacked and recovered on the 3th of June 2016. It was then only lifted after i had to make a LOT of phone call to contractors employed by MOMENTUM.</p> <p>Now that the car has eventually being assessed, MOMENTUM appointed the repairer to repair the car, all this happened on Monday 01 Aug 2016. Today its the 4th Aug 2016 and the repairer has not even lifted the car from SMD. This is again unnecessary delays we can surely avoid. I mean how long does it take to life a car (another two weeks) ?</p> <p>I am really dissatisfied, disappointed and frustrated by the people appointed by MOMENTUM.</p> <p>I try to get hold of the claims manager only known to me as Quinton van schalkwyk, but he does not respond to varies attempts to get hold of him. </p> <p>Do you know the inconvenience it causes me not to have my car and i travel with it on a daily basis while YOUR contractors are not doing their JOB.</p>
I would like to express my unhappiness with you guys. My car has been at the repairer (Classic Coachworks) for almost a month but still haven't got it back. I am really tired of all this. Your a bad service provider that doesn't car about your clients.
I would like to express my unhappiness with you guys. My car has been at the repairer (Classic Coachworks) for almost a month but still haven't got it back. I am really tired of all this. Your a bad service provider that doesn't car about your clients.
Still experiencing delays on the repairs of my car, the car has been in their (Classic Coachworks) possession for almost a month. The saddest part is that they don’t give reasonable explanations for these delays.
I think Momentum Short-Term Insurance are using unprofessional service providers (Classic Coachworks) who does not take service excellence seriously. They (Classic Coachworks) did not deliver on three due dates they set for themselves and still can’t give a reasonable explanation as to why these dates have not been met.
This will most definitely harm the image of what is supposed to be the best Short-Term Insurance.
They confirmed the car can be collected this Friday but it remains to be seen will they deliver as Momentum is not doing much to assure their SP’s deliver on time.
Jonathan
Still experiencing delays on the repairs of my car, the car has been in their (Classic Coachworks) possession for almost a month. The saddest part is that they don’t give reasonable explanations for these delays.
I think Momentum Short-Term Insurance are using unprofessional service providers (Classic Coachworks) who does not take service excellence seriously. They (Classic Coachworks) did not deliver on three due dates they set for themselves and still can’t give a reasonable explanation as to why these dates have not been met.
This will most definitely harm the image of what is supposed to be the best Short-Term Insurance.
They confirmed the car can be collected this Friday but it remains to be seen will they deliver as Momentum is not doing much to assure their SP’s deliver on time.
Jonathan