Unacceptable service, appalling attitude, worst of my 3 insurers

Had an incident with my vehicle 7 days ago, the experience of getting road side assistance was appalling, had to go through a 20 minute interrogation then the call dropped and no one called me back. Atleast the tow truck shower up.

7 days later, we're still waiting for an assessor report, apparently they can't get pricing for parts, even though the dealerships are open, and spares shop. It's been excuses since day 1, and no one seems to care.