1 reviews | Active since Oct 2013
Unacceptable service
<p>On the 14/03/2017 at 16:19 i spoke to Xolile Mabaso requesting a call record for vehicle claim i had with momentum in January 2015</p> <p>she told me i have to come to their offices to & listen to the recordings from there REGARDLESS OF WHERE I'M LOCATED</p> <p>apparently in her working experience at momentum, she's never seen or heard of a call being fowarded to clients via email.</p> <p>She did however say IF THEY DO send a call records, it will take 3 weeks, she never bothered to ask for my contact number, email address or postal address</p> <p>Very unprofessional & unacceptable service from Momentum.</p>
I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manger who will make urgent contact with you.
Regards,
N D'Arch
I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manger who will make urgent contact with you.
Regards,
N D'Arch
We confirm that you were contacted by a team manager in the claims department and that your concerns have been addressed.
Kind Regards
Qhakazile
Customer Relations Team
We confirm that you were contacted by a team manager in the claims department and that your concerns have been addressed.
Kind Regards
Qhakazile
Customer Relations Team