Unacceptable poor client service

<p>On the 16th of January I logged a claim with Momentum Short Term Insurance for replacing my geyser. On the 18th Momentum contacted me to say the service provider - DAS was supposed to contact me to schedule a date. Another service provider replaced the geyser but had to widen the manhole in the roof to be able to fit the geyser. The claim was lodged that there should be only one access payment and that the carpenters shouldn't charge me access payment to their service. Chandre from the claims dept. had assisted.</p> <p> </p> <p>On the 25th of January called Chandre to notify her that no contractor contacted me yet to fix the manhole. I made calls to Chandre on the 8th, 13th, 22 and 28th of February. Twice she wasn't available and the call centre operator promised me she would contact me.</p> <p> </p> <p>On the 28th of March the call centre operator put me on hold for 15 minutes so that I can speak to Chandre. None of the managers were available to speak to because they were in a meeting (such an old and pathetic excuse).</p> <p> </p> <p>The contactor eventually phoned me on the 28th to arrange a carpenter to fix the manhole but they need to check with the insurance first to sort out the issue with the excess payment. We are at the 6th of March and since 28 February neither Chandre nor the contractor had given me a call about fixing the manhole.</p>