Unacceptable level of service and extremely disappointed

I have been a momentum customer since but I would like to express my disappointment from your unsatisfactory level of service. I lodged a claim around the 25th of June 2019 and since then its been silly and lame story after story.

I was involved in an accident with another Momentum client <both of us are momentum clients> in June 2019. And now i am claiming against the other guy.

Firstly the assessor did the car damage assessment on 27/06/2019 and sent the report to Momentum on the following day but Momentum 3 weeks in kept on insisting they didn't receive the report without even following up with the assessor.

Secondly, when i try to contact the consultant dealing with the claim either he is busy, not at work or ignores my contacts. If he replies, promises to contact me back with feedback which never happens.

Today i call and another consultant tells me he is on leave and have to wait for him to come back from leave <Such unprofessionalism>. Such a big organisation like Momentum makes us wait for people who are on leave to get help. In addition, I should give them a no claim letter from Momentum <Who is best person to check that, me or the person already works there and can just check in the system or ask the other department for that>

When i asked to speak with the manager, of course he is not in yet and we cant give you his contacts. <Secondly, time this happened when i tried to escalate my issue>.

When they DELAY, DEFEND OR DENY, I now believe this is true for Momentum Short-Term Insurance. The delays and the lies, is the end goal to frustrate me?

Regards

Extremely Disappointed Customer