Unacceptable delay

On the 10th of March i registered a claim for my passenger window that was smashed in on Jan Smuts Ave in Blairgowrie, the advisor KG informed me that my window would be replaced on the same day, i had to call Glass Fit to confirm when the replacement would happen. i could not make it for the following day as that was when they could get the stock for me so i called back and a new employee of Glass fit Centurion advised me to come in at 8am the Saturday morning to get my window replaced. i went in on Saturday the 12th march and at first know one knew who i was and why i was there and they could not find any of my paper work all of this to finally get told that they had not ordered the stock and it would now only be fixed on the 14th March. a lady by the name of Biance at Glass fit advised me that i will receive a phone call late Monday for the fitment which did not happen i then as a customer had to follow up once again as to what was happening and then get told my window stock would only be in late today the 15th March as of 11:30am i still have had no feedback from Glass fit and think it is disgusting on the part of Momentum that i as a client have to follow up on my claim.