Unacceptable Customer Service.

<p>I have a few complaints dating from the first month of my policy schedule and the unacceptably terrible service I have received from Alexander Forbes in the last year.</p> <p>I have, more than once told potential customers not to consider Alexander Forbes as you have never once phoned me back regarding one of my queries, even though I was told to wait for a phone call on numerous occasions by my claims representative.</p> <p>1.) On creation of the Policy, the people who had to do inspection on my car missed two consecutive appointments to do so. I understand they are contractors, but AF should at least follow up with me ?</p> <p>2.) On 24 Nov 2015 i asked the following question:<br />"Please send me the findings report from my cars inspection so that I can see what is old damage"</p> <p>This mail was sent shortly after i had had a phone call with a Mr Irvin Makhema, Thereafter I have asked for this information numerous times over phone and on mail (please ask, i am more than happy to provide the mail trails) This was done because I have damage on my car that i don't know when it happened and I wanted to check the report to see if it was after my schedule start date. Meaning i have damage that i couldn't claim for because of AF tardiness and inability to follow up on requests.</p> <p>3.) January I bought expensive camera equipment, If you save the telephonic conversations you will hear me asking and making absolutely sure I am covered before I went to fetch the camera. All that was left for me to do was to send the ID numbers for each piece of equipment, However I was ensured that I am allowed to do this at a later date and that my cover will be active. I did as requested and sent pictures of all the serial codes on 8 March.</p> <p>On a later date (~7 Jun 2016) I had a conversation with Mr. Irvin Makhema regarding getting forms for my new address. (The wrong forms were sent and i'm still waiting feedback regarding this as well.) And he mentioned that he is still waiting for the Serial codes for my camera before they will be covered by my policy......</p> <p>If the pictures i sent to him were not sufficient why on earth didn't he reply and tell me this directly??? and why the hell are they not covered if I had confirmation before I bought them???</p> <p>I have put a lot of time and effort into pulling information out of AF just to get myself covered, and everything, every single transaction with AF has been a hassle up until now.</p> <p>See below for the latest feedback from Irvin, <br />I AM STILL WAITING FOR HIM TO GET BACK TO ME?????</p> <p><br />In all honesty, Please refund the money I have been paying for my Cameras and let me insure them somewhere else. If you cant even tell me whether or not they are covered what the hell am i still doing with Alexander Forbes?</p> <p><br />Thank you kindly for taking the time to read my complaint,</p>