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Asanda M
1 reviews | Active since Oct 2020
17 Oct 2022, 21:10
Unacceptable and slow service
I have submitted a non motor insurance claim with Momentum and it’s been a week with no contact and no progress on my claim. I wonder if it’s worth it to stay with this insurance - if they can’t move quickly on a non motor insurance claim, what would happen if it was a car or house. I shudder to think!!
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Replies (2)
Momentum Insure's replyOfficial
17 Oct 2022, 21:29Good evening Asanda. We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you tomorrow to address your concerns. Kind regards Brenda
Momentum Insure's reply17 Oct 2022, 21:29
Official
Good evening Asanda. We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact you tomorrow to address your concerns. Kind regards Brenda
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Asanda M's updateReviewer Update
17 Oct 2022, 22:29Thank you
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Asanda M's update17 Oct 2022, 22:29
Reviewer Update
Thank you